Updated: 19 December 2023
Consultations
Torus wishes to consult with our customer on policies and services which impact you, your homes and your communities, so please let us know what you think, we are listening.
Our current consultations are available below:
| Consultation | Description |
Link to Survey
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Closing Date
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|---|---|---|---|
| Come back soon! |
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Opportunities
We offer a range of opportunities to get involved and have your say at a level that suits you. At Torus, we want the voices shaping our services to be as diverse as the communities we work in and welcome volunteers from all walks of life.
Our current opportunities are available below:
| Opportunity | Description | How to express your interest |
|---|---|---|
| Different ways you can have your say | CLICK HERE FOR A FULL LIST OF THE WAYS YOU CAN GET INVOLVED |
Find out more by emailing tenantvoice@torus.co.uk or call 0800 678 1894 and ask to speak to the Tenant Voice team, who will get back to you within five working days.’
|
| Tenant Inspector
|
Tenant Inspectors work with us to improve services for all tenants and leaseholders. They get an insight into our services and procedure and test our services to help shape services to meet the needs of others. Inspect service area’s such as Rents, Antisocial Behaviour, Housing Management, Allocations have developed a committed standard of service for tenants – to test they are doing what they have committed to carrying out Mystery shopping and Inspections! Inspections can be done from your own home or in person. Each inspection will only take a couple of hours of your time. |
To apply or to find out more call the Tenant Voice Team on 0800 678 1894 or email tenantvoice@torus.co.uk.
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Do you want to tell us more?
Please use this form to give comments on any of our services, make a service improvement suggestion or to give more feedback on our current consultation. This information goes straight to the Tenant Voice Team.
The information that you supply on our surveys are subject to the provisions of the Data Protection Act 2018. The information you provide will only be processed for the purpose for which it has been given and will not be used for any additional purposes. The purpose of this survey is to gather customer feedback to help improve services. Your responses will be stored in our secure computer systems until no longer relevant.
Key dates to get involved
Throughout the year tenants, leaseholders and shared owners have opportunities to engage in our formal structures to inform and help improve our services and challenge performance.
Contact us at TenantVoice@torus.co.uk for more information on how to get involved and join one of these events.
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Q4 2023/24
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Q1 2024/25
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Q2 2024/25
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Q3 2024/25
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|---|---|---|---|---|
| Landlord Operations Committee
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Wednesday 31 January 2024
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Wednesday 1 May 2024
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Wednesday 24 July 2024
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Wednesday 30 October 2024
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| Scrutiny Panel
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Tuesday 23 January 2024 Tuesday 19 March 2024 |
Tuesday 21 May 2024 Tuesday 16 July 2024 |
Tuesday 17 September 2024 Tuesday 19 November 2024 |
Tuesday 21 January 2025 Tuesday 18 March 2025 |
| Community Investment Fund Panel
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Monday 11 December 2023
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Monday 18 March 2024
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Monday 24 June 2024
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Monday 23 September 2024
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| Repairs and Maintenance (including Green Initiatives/Development) Panel
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Tuesday 10 October 2023
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Tuesday 26 March 2024
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Tuesday 25 June 2024
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Tuesday 24 September 2024
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| Diversity and Inclusion Panel
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Friday 10 November 2023
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Friday 26 January 2024 Friday 19 April 2024 |
Friday 21 June 2024
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Friday 30 August 2024
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| Extra Care and Sheltered Forum
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Tuesday 19 December 2023
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Tuesday 2 April 2024
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Tuesday 2 July 2024
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Tuesday 17 September 2024
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| Leaseholders Forum
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Tuesday 7 November 2023
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Tuesday 20 February 2024
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Tuesday 28 May 2024
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Tuesday 1 October 2024
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| Complaints Panel
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Wednesday 17 January 2024
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Wednesday 20 March 2024 Wednesday 29 May 2024 |
Wednesday 21 August 2024
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Wednesday 9 October 2024 Wednesday 11 December 2024 |
| Editorial Panel
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Thursday 18 January 2024
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Thursday 21 March 2024 Thursday 23 May 2024 |
Thursday 1 August 2024
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Thursday 31 October 2024 Thursday 19 December 2024 |
| Policy Consultation Panel
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Tuesday 23 January 2024
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Tuesday 9 April 2024 Tuesday 2 July 2024 |
Tuesday 1 October 2024
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Tuesday 26 November 2024 Tuesday 28 January 2025 |
| Tenant Inspectors
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As directed by Scrutiny Panel
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As directed by Scrutiny Panel
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As directed by Scrutiny Panel
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As directed by Scrutiny Panel
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| Mystery Shoppers
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As directed by Scrutiny Panel
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As directed by Scrutiny Panel
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As directed by Scrutiny Panel
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As directed by Scrutiny Panel
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Join Torus Talk
While you're here, why not consider joining other customers on Torus Talk?
If you would like to get involved digitally, then why not join the other customers in Torus Talk, a closed Facebook group just for Torus tenants and leaseholders. Torus Talk gives you a chance to feedback on our services, just click here to join (there is a verification process).